Privacy Policy
Effective date: 5 September 2026
1. Information we collect
Arrival Park may collect information you provide when you search for parking, make a reservation, create an account, contact support or request a new parking location. This can include your name, email address, phone number, vehicle information, reservation details, payment-related information and the destination you search for.
2. How we use information
We use information to provide parking search and reservation services, process transactions, communicate booking updates, respond to support requests, improve availability and performance, prevent fraud and meet applicable legal obligations.
3. Location information
Where location features are enabled and you provide permission, Arrival Park may use device location to help you discover parking. You can control location permissions through your browser or device settings.
4. Payments
Payment information may be processed by payment providers. Arrival Park uses only the information necessary to complete and reconcile transactions and provide related support.
5. Cookies and analytics
We may use cookies and similar technologies to keep the service secure, remember preferences, understand usage and improve the experience. See our Cookie Policy for more information.
6. Sharing
We may share information with service providers who help operate Arrival Park, including hosting, payment, communications and mapping providers, and with parking facility operators where needed to fulfil a reservation or support request. We do not sell personal information as a condition of using the service.
7. Retention and security
We retain information for as long as reasonably necessary for the purpose collected, legal requirements, dispute resolution and legitimate business needs. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
8. Your choices
Depending on applicable law, you may have rights to access, correct or request deletion of personal information. Contact us through the Contact page for privacy questions.